Refund policy

 

Returns

If you change your mind about our products you can return your order for any reason within 28 days of receipt for an exchange or refund. Please follow the simple steps below:

Return the product(s) to us in perfect condition (unused and in their original packaging). Send your parcel to:

BOMBAY DUCK

5 Station Road

Hungerford 

RG17 0DY

Please include a note with your return detailing your name and order number.

Goods are returned at your own cost. The delivery charge for the original order is non-refundable.

Please ensure products are returned complete, unused, unwashed and in original packaging as we can only accept items for a refund or exchange if they are in perfect condition.
If you received damaged or faulty goods we will replace them or refund in full (including the original postage charge for refunds). Please follow the simple steps below:
Please email returns@bombayduck.com within 7 days of receiving your order to obtain instructions on how to return the goods to us.
Faulty/damaged goods cannot be accepted without prior authorisation and must be returned within 14 days of receiving your order.

We strongly recommend that you use recorded delivery or obtain a certificate of posting when you return any parcel. Certificates of posting are available free at the post office and will enable us to action your refund should your parcel be lost or delayed in the post. You will be responsible for the returned products until they reach us.
We will write to confirm when your return or exchange has been processed. Please allow up to 14 days.

Please note that we can only accept return of goods at the above address with a valid online order number. Goods purchased from any other store must be returned to the store where they were purchased.